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What You Agree To When You Use mkdreams

Every account on mkdreams operates under a clear set of terms that govern how your data is stored, how your wallet activity is recorded, and what rules apply in your state.

State-dependent eligibilityPayPal, Venmo, Play+ coveredData retention policyAccount security termsContact rights included
mkdreams What You Agree To When You Use mkdreams
LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about your account terms, a data request, or a dispute related to a PayPal or Venmo transaction, our support team handles those directly. Reach out through the channel that works for your situation — live chat is the fastest path for account-level questions, while email works better for formal written requests like data access or account closure.

Team online

Live Chat

Open the chat widget from your account dashboard for real-time help with policy questions, transaction disputes, or account term clarifications.

Email Support

Send formal requests — including data access, correction, or deletion — to our support address. Responses address your specific request in writing.

Account Help Center

The Help Center inside your account covers policy summaries, state eligibility checks, and step-by-step guidance on submitting a formal legal inquiry.

DATA AND ACCOUNT SECURITY

How We Handle Your Account Data and Security

Your account data — including payment method details linked to PayPal, Venmo, or Play+ — is stored with encryption in transit and at rest. We do not sell personal data to third parties. Retention periods follow applicable state and federal requirements, and you can request a copy or deletion of your data by contacting support through the channels above. Identity verification is required before any withdrawal is processed, which protects your account from unauthorized access.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login sessions require identity confirmation. If unusual access is detected on your account, we flag it before any withdrawal can be processed, giving you a chance to verify.

Data Retention

Transaction records — including your PayPal and Venmo deposit history — are kept for the period required by applicable law, then securely deleted or anonymized.

Your Right to Request Changes

Submit a written request via email support to access, correct, or delete your personal data. We confirm receipt and respond within the timeframe required by applicable law.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how state law affects your access. Each answer is specific to how mkdreams operates — not a generic legal summary.

Access depends entirely on your state's law at the time you use the platform. We do not claim nationwide legality. Check your state's current online gaming rules before opening or funding an account.

Each deposit through PayPal or Venmo is governed by our account terms and the payment provider's own terms of service. Both sets of terms apply simultaneously to every transaction recorded on your wallet.

Send a written request to our email support channel. Include your account username and the type of data you need. We respond within the timeframe required by applicable law.

Yes. Submit a deletion request via email support. Some transaction records must be retained for a legally required period even after your account is closed, and we will tell you which those are.

If your state passes new rules that affect online gaming access, we update your account status accordingly. You will receive notice through your account email before any access change takes effect.

Start with live chat for account-level disputes. For formal written disputes — especially those involving Play+ prepaid card loads or Venmo transfers — use email support so there is a documented record.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.